How can I contact customer service?

Our customer service is available in English and Polish on all workdays from 9:00 AM to 5:00 PM. You can reach us through: Telephone: +48 691 382 146 E-mail: contact@vaver.studio Instagram: @benoit.lamp If you have any further questions or inquiries, please don’t hesitate to reach out to us. We are here to assist you.

How can I place an order for a lamp?

To order a lamp, please visit our website vaver.studio/lamp-configurator and create your lamp design. Currently, you can design one lamp at a time. If you would like to order multiple lamps, please send multiple requests or specify this information in the checkout form. Our team will contact you within 1 working day to finalize the details. Please note that weaving the lamps may take up to 3 months for the most complex designs. Once the details are confirmed, you will receive secure payment information. We conduct all payments via PayPal to ensure the safety of your transaction. Afterward, the Head Weaveress will assign a weaver to your lamp, and you will be provided with an estimated shipping date.

Who is the target audience for the Benoît lamps?

Our luxury lamps cater to both interior designers who order on behalf of their clients and individuals looking to purchase lamps for their personal use.

With whom are the transactions conducted on this website?

All transactions on this website are conducted directly with vaver.studio LLC, located at Wardomy 8A, 11-200 Bartoszyce, Poland, with Registry number (KRS) 0001032662, Tax ID (NIP) PL7432047319, REGON 525123555. You can reach us through the contact forms on our website or by contacting us at +48 691 382 146 and contact@vaver.studio .

How are the lamps priced and are there any discounts available?

Each lamp is individually priced based on the order specifications, including colors, pattern, size, and quantity. Factors such as the length of electric cords, ceiling sockets, and mounting points required for compositions may also affect pricing. We offer attractive discounts to our selected partners and resellers, which they can pass on to their clients or use for additional income. Architects, interior designers, stores, store chains, and Instagram influencers can become our partners and enjoy special provisions. For pricing inquiries, partnerships, or becoming an influencer, please contact us at contact@vaver.studio or visit vaver.studio/partners.

What are the specifications and customization options for the lamps?

Our lamps are custom hand-made, made-to-order plywood lamps. Buyers can define the width, height, material pattern, and color of the lamp. We offer three pre-defined color sets to choose from. Further details and assistance can be discussed with a personal assistant who will be in touch with private buyers, resellers, or partners.

Can I expect the product to be exactly as shown in the visual materials on the website?

Please note that all visual materials, including 3D configurator renders, photos, and visualizations, are for inspiration purposes only. The actual product may have slight differences due to the natural characteristics of Finnish plywood and the unique properties of the Benoît material used in the lamp’s composition. For more detailed information, please contact us at contact@vaver.studio .

How are the lamps shipped, and what is your approach to sustainability?

We ensure that all lamps are shipped in safe, closed containers labeled as fragile loads. The order statement will only mention „lamp shade” as that’s what you will receive, right? Additionally, our shipping practices are carbon-neutral as we allocate a portion of our sales income to make it environmentally friendly.

What is the warranty and return policy for the lamps?

We provide a 5-year warranty that covers hidden flaws in the lamps. Additionally, we offer unlimited support for fixing and rejuvenating your lamps. Please note that natural use and exposure to weather conditions may require additional protection for outdoor use. Wood may also react to natural light with color fading. While our Koskisen plywood ensures durability and longevity, natural materials have limits. We offer a free return within 30 days for lamps that did not meet your expectations. All costs will be refunded, except for custom-made lamps, for which a 30% charge of the lamp’s price applies. However, this limit does not apply to our selected partners and their clients. To avoid any mistakes, you can request a 3D model of your lamp size or order samples in the desired color.

Who makes the lamps and what are they made of?

We are dedicated to making our production carbon-neutral and operating a fair, community-driven workplace. Most of our weavers work from home, all of them are local artisans experienced in weaving Benoît – a skill passed on diligently from Pola to others. All of the production is personally overlooked by the inventress, Pola Vaver. We choose Koskisen as our material supplier not only for their superior quality but also for their efficiency and focus on low-impact production. At vaver.studio, we strive to make our lamps as ecological as possible because we believe there is no beauty in waste. By prioritizing sustainability and supporting local artisans, we aim to create a positive impact on both the environment and the communities we work with.

How long will my personal data be retained, and who will it be shared with?

All personal data collected will be retained for a period of 2 years for transactional communication as requested by the data owner. We may share this data with our partners involved in completing transactions, including couriers, payment processors, accounting, and other relevant partners. If you would like to review the list of such partners, please send a request to data@vaver.studio .

Why do you require permission to process my data for marketing and sales purposes?

To process requests related to sending newsletters, delivering file downloads (such as 3D models and PDF handouts), and providing lamp configuration pricing, we need your permission to process your data for marketing and sales purposes. This consent is obtained during the ordering process for such downloads.

How can I access, modify, or delete my personal data?

Your personal data is processed by vaver.studio LLC, located at Wardomy 8A, 11-200 Bartoszyce, Poland, with Registry number (KRS) 0001032662, Tax ID (NIP) PL7432047319, REGON 525123555. You can view, modify, or delete your data by contacting us at data@vaver.studio or through the provided telephone number on our website.

Who are the partners with whom you share information for requested services?

If you give us permission to share your personal information with our partners, we can help you with what you need. We only share your information when it’s necessary to provide you with a service. For example, we only give emails to our mailing provider for people who sign up for our mailing list. We make sure to only share the minimum amount of information needed. If you want to see the list of our partners, please email us at data@vaver.studio .

How long are the offers valid, and are the prices inclusive of taxes?

Any offers sent to you will be valid for 7 days from the date of sending. Please note that all prices stated are exclusive of Value Added Tax (VAT) and any other applicable taxes in your area.

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